Frequently Asked Questions

Free shipping in Austria on orders over  € 100.

 

Returns

 

How long can I return an item?

     

You have 14 days from the date you receive your package to return an item. Please contact us according to       the Returns and Exchange policy.

 

How do I exchange an item?

     

You have 14 days from the date you receive your package to exchange an item. Please contact us according        to the Returns and Exchange policy.

 

How do I file a complaint about an item?

 

We always check our items very carefully during packaging. Should a product nevertheless be defective, please email us at jumpintonuza@gmail.com. Please describe the defect in your email and attach photos clearly showing the defect.

 

Care

 

How do I care for the garments properly?

 

To ensure that your embroidery lasts for a long time, here are the most important tips:

• Wash at 30 degrees

• Reversed washing and ironing

• Do not iron over the embroidery

• Do not use fabric softener

• Do not tumble dry

 

Payment methods

 

What payment methods are available?

 

Credit card

Sofortüberweisung

PayPal

Apple Pay

Google Pay
 

Shipping and Delivery

 

Do you also ship internationally?

 

We ship to all countries within the EU.

 

How much are the shipping costs?

 

Shipping costs vary depending on the shipping destination and are calculated during the checkout process after entering the address.

 

How long does shipping take?

 

Our standard delivery time is about 1 week. We always do out best to process and ship your order quickly, and you’ll receive tracking link as soon as your package is on it’s way.

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Product related

 

How do the products turn out?

 

All our cuts are unisex; you can find the exact measurements on each product page under the size chart . If you're unsure, it's best to compare the measurements with a product at home that fits you well.

 

What material are your Sweatshirts made of?

 

All sweatshirts combine a soft cotton-rich blend of 80% cotton and 20% polyester, with a durable midweight 260/280g/m² fabric. Our garments are OEKO-TEX® Standard 100 certified.This means that they are free from any harmful chemicals or substances, including tests for pH-value, pesticides and heavy metals which may be harmful to human health

 

What material are your Socks made of?

 

Our socks are 100% cotton. Note, that after the first wash they shrink a bit. Care: handwash or 30°C !

 

Where do you produce?

 

Our designs are dreamed up in our hometown of Vienna, Austria - and brought to life with care by our trusted production partners in Hungary.